Support, Service & Care: Why This Matters in Every Journey Right now, I’m writing this from the Travel Leaders Network EDGE Conference—surrounded by some of the biggest names in travel, and more importantly, some of the most forward-thinking partners when it comes to accessibility, inclusion, and care. This isn’t just another conference for me. It’s an opportunity to strengthen the promise I make to every client: that your travel experience will be supported, thoughtful, and built around your...

The other evening I was at a friend’s home celebrating her granddaughter’s high school graduation. It was one of those relaxed gatherings where people drift from conversation to conversation, catching up on life. At one point another mom—someone both my friend and I know well—sat down beside me and began talking about something that had been on her mind. She said she had always wanted to take her son on a real vacation. Aside from camping trips close to home, he had never really traveled...

The other night, I was sitting with a group planning a trip. We were talking through the small but important details—airport transfers, getting from the terminal to the ship, how to make sure everyone felt comfortable and supported. Somewhere in that conversation, it hit me: I was finally living my dream. I’ve spent most of my life helping people in small, everyday ways. Covering groceries when someone came up short. Offering blankets, food, or socks to people on the street—always wishing I...